Store information
Terms & Conditions
Effective Date: 13 September 2026
Last Updated: 13 September 2026
Welcome to Hers Comfort. By accessing, browsing, placing an order through, or purchasing products from herscomfort.com, you agree to the following Terms & Conditions.
Please read these Terms carefully before using our website or placing an order.
1. About Hers Comfort
Hers Comfort is a Bangladesh-based online shopping platform specializing in women's lingerie, innerwear, nightwear and related fashion products.
Website: https://herscomfort.com/
Phone/WhatsApp: +8801611741707
Email: support@herscomfort.com
These Terms & Conditions apply to all visitors, customers and users of our website.
2. Acceptance of Terms
By using our website or placing an order, you confirm that:
• You have read and understood these Terms & Conditions.
• The information provided by you is accurate and complete.
• You agree to comply with applicable laws and regulations of Bangladesh.
• You understand our Exchange & Return Policy and Shipping/Delivery Policy.
If you do not agree with these Terms, please do not use our website or place an order.
3. Product Information
We make reasonable efforts to ensure that product names, descriptions, photographs, prices, sizes and specifications displayed on our website are accurate.
However:
• Actual colours may vary slightly depending on your device or screen settings.
• Minor differences in design, packaging or measurements may occur between production batches.
• Product measurements may have reasonable manufacturing tolerances.
• Product availability may change without prior notice.
Such minor variations that do not materially affect the product may not qualify as a defect.
4. Product Images
Product photographs are provided for illustration and product-identification purposes.
Due to photography, lighting, screen settings and manufacturing variations, the actual product may differ slightly from the displayed image.
5. Pricing
All prices displayed on HersComfort.com are in Bangladeshi Taka (BDT) unless otherwise stated.
Hers Comfort reserves the right to:
• Change prices at any time.
• Modify or discontinue promotions.
• Correct typographical, technical or pricing errors.
• Cancel an order affected by an obvious pricing or listing error.
If payment has already been received for an order cancelled due to a verified pricing or technical error, the applicable amount will be refunded through an appropriate payment method.
6. Order Placement
When you place an order, you agree to provide accurate:
• Name
• Mobile number
• Delivery address
• Product/size information
• Payment information where applicable
We may contact you by phone, WhatsApp, SMS or other available communication channels to confirm an order.
An order may be cancelled if the information provided is incomplete, inaccurate, fraudulent or cannot reasonably be verified.
7. Order Confirmation
Placing an order on our website does not necessarily guarantee final acceptance of the order.
Hers Comfort may verify an order before dispatch, particularly for:
• Cash-on-Delivery orders
• High-value orders
• Multiple-quantity orders
• Orders with unusual delivery information
• Orders requiring additional verification
Once verified and accepted, the order will normally proceed to processing and delivery.
8. Cash on Delivery
For Cash-on-Delivery orders, customers agree to:
• Provide a valid and reachable mobile number.
• Provide a complete delivery address.
• Remain available to receive the order.
• Pay the confirmed payable amount at delivery.
Repeated fake orders, fraudulent orders or intentional refusal of confirmed orders may result in restrictions on future COD orders.
Hers Comfort may require partial or full advance payment for certain orders where appropriate.
9. Order Cancellation
Customers may request cancellation before an order is handed over to our courier/delivery partner.
Once an order has been dispatched, cancellation may not be possible.
Cancellation requests should be made through:
Phone/WhatsApp: +8801611741707
Email: support@herscomfort.com
10. Delivery
We deliver products across Bangladesh through courier and logistics partners.
Delivery times are estimates and may vary depending on:
• Delivery location
• Courier operations
• Weather
• Public holidays
• Transport conditions
• Natural disasters
• Political or other disruptions
• Other circumstances beyond our reasonable control
For detailed information, please see our Shipping & Delivery Policy.
11. Intimate Products & Hygiene
Many products sold by Hers Comfort are intimate apparel.
For hygiene and safety reasons, certain intimate products may not be eligible for return or exchange after they have been worn, washed, used or otherwise handled in a manner that makes resale or hygienic re-use inappropriate.
However, this does not remove any remedy that may be available under applicable consumer protection laws for defective, damaged, incorrect or non-conforming products.
Please review our Exchange & Return Policy before ordering.
12. Customer Responsibility
Customers are responsible for:
• Selecting the appropriate product and size.
• Reviewing the size chart before ordering.
• Providing correct delivery information.
• Checking the product before wearing or washing.
• Following product-care instructions.
• Receiving the order.
Hers Comfort will not ordinarily be responsible for issues caused by incorrect size selection, misuse, improper washing, alteration or failure to follow care instructions, subject to applicable law.
13. Promotions & Discounts
Promotional offers may have separate terms and conditions.
These may include:
• Minimum order value
• Maximum discount
• Selected products
• Limited validity
• Specific payment methods
• Free-delivery conditions
• One-time use restrictions
Unless expressly stated otherwise, promotional offers cannot be combined.
14. Website Content & Intellectual Property
All content available on HersComfort.com, including:
• Brand name
• Logo
• Product photographs
• Graphics
• Videos
• Product descriptions
• Website design
• Text
• Marketing materials
is owned by or licensed to Hers Comfort.
No content may be copied, reproduced, modified, distributed or commercially exploited without prior written permission.
15. Prohibited Activities
Users must not:
• Use the website for fraudulent purposes.
• Place fake or intentionally misleading orders.
• Attempt unauthorized access to our systems.
• Introduce malware or harmful code.
• Interfere with website functionality.
• Copy or scrape website content for commercial purposes without permission.
• Use our brand, content or images without authorization.
16. Privacy
Customer information is handled according to our Privacy Policy.
We may process information necessary for:
• Order processing
• Delivery
• Payment verification
• Customer support
• Fraud prevention
• After-sales service
• Business communication
17. Third-Party Services
Hers Comfort may use third-party service providers such as:
• Courier companies
• Payment gateways
• Mobile financial services
• Website hosting providers
• Analytics and technology providers
These services may have their own terms and privacy practices.
18. Limitation of Liability
Hers Comfort will make reasonable efforts to provide reliable products and services.
However, we are not responsible for delays or service interruptions caused by circumstances beyond our reasonable control, including natural disasters, transport disruptions, technical failures, government restrictions or other force majeure events.
Nothing in these Terms is intended to exclude or limit any consumer right or legal protection that cannot lawfully be excluded.
19. Complaints
If you have any complaint regarding an order or product, please contact us first.
Please provide:
• Order number
• Customer name
• Mobile number
• Product name
• Description of the problem
• Photographs/videos where relevant
We will review the complaint and provide an appropriate response according to our policies and applicable laws.
20. Applicable Law
These Terms & Conditions shall be governed by the applicable laws and regulations of the People's Republic of Bangladesh.
21. Changes to These Terms
Hers Comfort may update these Terms & Conditions from time to time.
The updated version will be published on this website with the revised "Last Updated" date.
22. Contact Us
Hers Comfort
🌐 Website: https://herscomfort.com/
📞 Phone/WhatsApp: +8801611741707
📧 Email: support@herscomfort.com
For customer support, please contact us using the information above.