Store information
Shipping & Delivery Policy
Effective Date: 13 September 2026
Last Updated: 13 September 2026
At Hers Comfort, we aim to make your shopping experience convenient, secure and discreet.
We provide delivery services across Bangladesh through trusted courier and logistics partners.
1. Delivery Coverage
Hers Comfort currently delivers orders across Bangladesh.
Delivery availability may depend on the courier service and the specific delivery address.
2. Delivery Time
Estimated delivery time may vary depending on your location and courier service.
Inside Dhaka
Estimated delivery: 1–2 working days
Outside Dhaka
Estimated delivery: 2–3 working days
These are estimated delivery windows and may vary during:
• Public holidays
• Ramadan/Eid seasons
• National holidays
• Natural disasters
• Severe weather
• Political disruptions
• Courier operational issues
• High order volumes
• Other circumstances beyond our reasonable control
3. Order Processing Time
Orders are generally processed after order confirmation.
Orders may require additional verification before dispatch, especially:
• Cash-on-Delivery orders
• High-value orders
• Bulk orders
• Orders with incomplete information
• Orders requiring address verification
Processing time may therefore vary.
4. Delivery Charges
Applicable delivery charges will be displayed or communicated during the ordering process.
Delivery charges may vary depending on:
• Delivery location
• Order value
• Promotional campaigns
• Product category
• Courier service
Special free-delivery offers may have separate terms and minimum-order requirements.
5. Free Delivery Offers
When Hers Comfort announces a free-delivery campaign, the offer will be subject to the specific promotional conditions.
For example, a free-delivery offer may require a minimum order value.
Promotional delivery conditions may change from time to time.
6. Discreet Packaging
We understand that privacy is especially important when purchasing lingerie and intimate products.
Where applicable, orders are packed in discreet, privacy-conscious packaging without unnecessarily displaying the intimate nature of the products on the outside of the parcel.
However, courier-required shipping information, such as recipient name, phone number and delivery address, may appear on the shipping label.
7. Accurate Delivery Information
Customers are responsible for providing:
• Correct name
• Correct phone number
• Complete delivery address
• Area/locality
• District
• Relevant landmark where helpful
Incorrect or incomplete information may cause delivery delays, additional delivery attempts or order cancellation.
8. Phone Availability
Customers should keep the provided phone number reachable during the expected delivery period.
Our courier partner may contact the customer to:
• Confirm the location
• Coordinate delivery
• Request directions
• Confirm availability
Failure to answer repeated delivery calls may result in a failed delivery attempt.
9. Delivery Attempts
Courier partners generally make delivery attempts according to their operational procedures.
If delivery fails because:
• Customer is unavailable
• Phone is unreachable
• Address is incorrect
• Customer refuses the parcel
• Delivery location cannot be identified
additional delivery attempts or charges may apply depending on the courier service.
10. Cash-on-Delivery
For COD orders, customers must pay the confirmed payable amount to the courier upon successful delivery.
Customers should keep sufficient funds available.
Repeated refusal of confirmed COD orders without a valid reason may result in COD restrictions for future orders.
11. Inspection at Delivery
Customers are encouraged to inspect the external condition of the parcel at delivery.
If the package appears significantly damaged, customers should notify the courier personnel where possible and contact Hers Comfort promptly.
For product-related complaints, please refer to our Exchange & Return Policy.
12. Unboxing Video
For high-value or multiple-item orders, we strongly recommend recording a continuous unboxing video.
The video should clearly show:
• Sealed parcel
• Shipping label
• Opening of the parcel
• Products received
• Any damage or missing item
This may help us investigate disputes more efficiently.
13. Delayed Delivery
Although we work to deliver orders within the estimated timeframe, delays may occur because of circumstances outside our control.
If your order is significantly delayed, please contact:
📞 +8801611741707
We will attempt to provide the latest available delivery information.
14. Lost or Damaged Shipment
If a parcel is lost or arrives damaged due to courier handling, please contact Hers Comfort as soon as possible.
We may coordinate with the relevant courier partner to investigate the shipment.
Customers may be asked to provide:
• Order number
• Delivery information
• Photos/videos
• Packaging/shipping label
• Other relevant evidence
15. Refused or Undelivered Orders
If a customer intentionally refuses a confirmed order or repeatedly fails to receive orders, Hers Comfort may:
• Cancel the order
• Restrict future COD orders
• Require advance payment for future orders
• Apply applicable delivery/re-dispatch charges where appropriate
16. Address Change
Customers should contact Hers Comfort as soon as possible if they need to change their delivery address.
Address changes may not be possible once the parcel has been dispatched.
Any additional delivery cost resulting from an address change may be applicable depending on the circumstances.
17. Delivery to Third Parties
Customers may request delivery to another person, such as a family member, friend, office or workplace.
The customer is responsible for providing accurate recipient information and ensuring that the recipient is authorized to receive the parcel.
18. Delivery Privacy
Hers Comfort aims to maintain customer privacy throughout the delivery process.
Necessary information may be shared with our courier/logistics partners solely to facilitate delivery and related services.
Please see our Privacy Policy for additional information.
19. Delivery During Special Campaigns
During periods such as:
• Ramadan
• Eid
• Valentine's Day
• Black Friday
• Special sales
• Major promotional campaigns
order volume may increase significantly.
As a result, delivery may take longer than the normal estimated timeframe.
20. Contact Us
For delivery-related questions:
Hers Comfort
🌐 Website: https://herscomfort.com/
📞 Phone/WhatsApp: +8801611741707
📧 Email: support@herscomfort.com
We will do our best to provide a smooth, secure and discreet delivery experience.