Store information
Privacy Policy
Effective Date: 13 September 2026
Last Updated: 13 September 2026
At Hers Comfort, we respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect information when you visit or purchase from herscomfort.com.
1. Information We Collect
Depending on how you use our website, we may collect information such as:
Personal Information
• Full name
• Mobile/phone number
• Email address
• Delivery address
• Billing information
• Order details
• Customer service communications
Transaction Information
Depending on the payment method used, we may receive information necessary to confirm your payment.
We do not intend to collect or store your complete card PIN, password, OTP or other highly sensitive authentication credentials.
Technical Information
When you visit our website, certain technical information may be collected automatically, such as:
• IP address
• Browser type
• Device type
• Operating system
• Website interaction data
• Pages viewed
• Referring pages
• Approximate technical/location information where provided by the relevant technology
2. How We Use Your Information
We may use customer information to:
• Process orders
• Confirm orders
• Deliver products
• Process payments
• Provide customer support
• Handle exchanges and returns
• Prevent fraud and fake orders
• Improve our website
• Improve products and services
• Respond to customer enquiries
• Maintain business records
• Communicate important order-related information
• Send promotional communications where legally permitted and where applicable
3. Order & Delivery Information
To deliver your order, we may need to share necessary information with our courier or logistics partners.
This may include:
• Customer name
• Phone number
• Delivery address
• Order information
We share only information reasonably necessary to fulfil the delivery or related service.
4. Payment Information
Payments may be processed through third-party payment providers, banks, mobile financial services or payment gateways.
Payment providers may collect and process payment information according to their own privacy policies and security practices.
Hers Comfort does not intend to store complete payment-card credentials such as CVV, PIN or OTP.
5. Cookies
Our website may use cookies and similar technologies.
Cookies may help us:
• Keep products in your shopping cart
• Remember website preferences
• Understand website usage
• Improve website performance
• Measure marketing effectiveness
• Provide relevant advertising where applicable
You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.
6. Analytics & Marketing Technologies
We may use analytics and advertising technologies such as:
• Website analytics
• Meta Pixel
• Google Analytics
• Advertising conversion tracking
• Remarketing technologies
These technologies may help us understand website activity and measure advertising performance.
Third-party platforms may process information according to their own privacy policies.
7. Promotional Communication
If you provide your contact information or otherwise interact with Hers Comfort, we may send:
• Order updates
• Delivery updates
• Customer-service messages
• Promotional offers
• New-product announcements
Where applicable, you may opt out of promotional communications.
Transactional communications, such as order confirmations or delivery information, may still be sent when necessary to fulfil your order.
8. Information Sharing
We do not intend to sell customers' personal information as a standalone commercial product.
Information may be shared with trusted service providers where reasonably necessary for:
• Delivery
• Payment processing
• Website operation
• Hosting
• Analytics
• Customer service
• Fraud prevention
• Legal or regulatory compliance
9. Legal Disclosure
We may disclose information when reasonably necessary to:
• Comply with applicable law
• Respond to lawful government requests
• Protect our legal rights
• Investigate suspected fraud
• Protect customers or the public
• Prevent misuse of our services
10. Data Security
We take reasonable technical and organizational measures to protect customer information against unauthorized access, misuse, loss or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. Data Retention
We may retain customer information for as long as reasonably necessary for:
• Order fulfilment
• Customer support
• Accounting and business records
• Legal obligations
• Fraud prevention
• Dispute resolution
• Legitimate business purposes
When information is no longer reasonably required, we may delete or anonymize it subject to applicable legal and operational requirements.
12. Children's Privacy
Hers Comfort is an adult-oriented retail business.
Our website is not intentionally designed to collect personal information from children.
If we become aware that personal information has been submitted by a child without appropriate authorization, we may take reasonable steps to delete it where appropriate.
13. Third-Party Websites
Our website may contain links to third-party websites, social-media platforms or payment services.
Hers Comfort is not responsible for the privacy practices of third-party websites.
We recommend reviewing the privacy policies of those third parties before providing information.
14. Customer Rights & Requests
If you have questions or requests regarding your personal information, you may contact us.
Depending on applicable law and the circumstances, you may request information regarding the personal data we hold about you or request correction of inaccurate information.
Some information may need to be retained for legal, accounting, fraud-prevention or legitimate business purposes.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any revised version will be published on HersComfort.com with an updated "Last Updated" date.
16. Contact Us
For privacy-related questions or requests:
Hers Comfort
🌐 Website: https://herscomfort.com/
📞 Phone/WhatsApp: +8801611741707
📧 Email: support@herscomfort.com